Motion Castle Cinema, precautions when canceling subscription
Since Emotion Castle Cinema is a monthly subscription service, if you cancel your subscription, you will no longer be able to use the content. Therefore, before canceling your subscription, you must check the following precautions to avoid being disadvantaged.
1. Turn off auto-renewal
Auto-renewal for Emotion Castle Cinema will not be canceled even if you cancel your subscription. Therefore, even after canceling your subscription, you may be automatically charged on the next payment date, so you must turn off auto-renewal. 이모션캐슬 시네마 구독 해지
To turn off auto-renewal, you can do the following:
Cancel on the website
Go to the Emotion Castle Cinema website and log in. After logging in, click Turn off auto-renewal in My Page > Subscription Management > Auto-renewal.
Call customer service 윤과장의 소소한 일상 이야기
Call Emotion Castle Cinema customer service and request cancellation of subscription. The customer service phone number is 1588-3000.
Cancel from the app
Launch the Emotion Castle Cinema app and log in. After logging in, click Turn off auto-renewal in My Page > Subscription Management > Auto-renewal.
Cancel through a third-party account
If you paid for Emotion Castle Cinema through a third-party account, you must cancel your subscription on the third-party account site. For example, if you paid through Kakao Pay, Naver Pay, Payco, etc., you must cancel your subscription at the relevant payment site.
Unless you turn off auto-renew, your subscription may be automatically charged on the next payment date even after you cancel. Therefore, if you decide to cancel your subscription, be sure to turn off auto-renewal to avoid being penalized.
2. Refund
Refunds are not possible after cancellation of subscription. Therefore, before canceling your subscription, you must check the remaining usage period and complete usage in advance if a refund is required.
The reasons why a refund is not possible when canceling a subscription are as follows:
Content provided
Since Emotion Castle Cinema is a monthly subscription service, content is provided during the subscription period. Therefore, if you cancel your subscription, you will not be refunded any fees for content already provided.
Stay competitive
Subscription services often limit refunds to encourage user loyalty. This can be seen as a strategy to maintain competitiveness.
Before canceling your subscription, you must check the remaining period of use and be careful to complete use in advance if a refund is required.
3. Other precautions
When canceling your subscription, you must also check the following:
Payment information
When you cancel your subscription, your payment information will not be deleted. Therefore, if you need payment information for other services, you should back it up in advance.
Benefits
When you cancel your subscription, all benefits end. Therefore, you must use all benefits before canceling your subscription.
conclusion
If you wish to cancel your Emotion Castle Cinema subscription, please check the methods and precautions above to avoid any disadvantages.