Coupang, a famous shopping site, offers a free refund service to all buyers who sign up for Rocket Delivery, including those who pay the Rocket Wow subscription fee.
It doesn’t matter what type of product it is, and even if it has been used, a refund is provided immediately as long as you request it within the period.
This is a significant headache for the seller, but it is an excellent benefit for the buyer.
And the entire refund system is automated.
Customers simply request a return and Coupang’s delivery driver will take care of collecting it.
Afterwards, the return is completed almost in real time without any complicated inspection procedures. 쿠팡 반품 회수
Because the structure is simple and somewhat sloppy, various errors occur.
For example, a consumer who purchased a product on January 1st would request a return on January 2nd.
And then I received notice from Coupang that they would collect it on January 3rd. 윤과장의 소소한 일상 이야기
Afterwards, on January 3rd, they said that the collection had been completed and even refunded the fee I had paid.
But the product was not recalled.
Even though I didn’t take the item, it was processed as a return.
If the Coupang return/recovery message pops up like this, but the product is not collected, you may be wondering if you can just use the product.
To conclude, it shouldn’t be like that.
Once Coupang returns the money, the item no longer belongs to you but to Coupang.
If you just use that item at this time, it would be like stealing and using someone else’s item.
This is similar to when the wrong package arrives.
When a package from next door mistakenly arrives at your house, whether you realize it or not, the moment you open and use the product, you become a person who has stolen someone else’s item.
Even if it is placed in front of my house, I am not the owner of the item.
However, responsibility for loss is a bit ambiguous.
If you leave an item to be returned at the door and someone steals it and takes it away, if you have received notice from Coupang that the customer will not be held responsible for the loss, the customer will not be held responsible even if loss or theft occurs.