Coupang’s delivery service is largely divided into three types: Rocket Delivery, Rocket Wow, and Rocket Fresh. Rocket Delivery guarantees ‘order today, arrival tomorrow’, and Rocket Wow and Rocket Fresh guarantee delivery by 7:00 am the next day if you order by 7:00 pm, and late evening delivery if you order by 9:00 am the same day.
For rocket delivery products, the minimum order amount must be 19.800 won or more, and Rocket Wow and Rocket Fresh are benefits given only to Rocket Wow members, Coupang’s paid membership. 쿠팡 배송지연 보상
Coupang Delivery Delay Compensation Criteria
Coupang is preparing compensation standards according to the degree of delay in case delivery is not made within the scheduled deadline among delivery services such as Rocket Delivery, Rocket Wow and Rocket Fresh. Usually, Coupang Cash is given as compensation in case of delivery delay.
If delivery is delayed, Coupang sends a web message to the phone number registered by the member, and 1,000 won in Coupang Cash is accumulated as a reward. However, in the case of delayed delivery of groceries that need to maintain freshness, if there is a problem with the food due to delayed delivery, you can request exchanges, returns, refunds, and additional compensation through the customer center. 윤과장의 소소한 일상 이야기
I received a text message saying that I would be given 1,000 won in Coupang cash due to delivery delay, but there are cases where I received an additional 3,000 cash by filing an objection to the customer center, citing the return cost as an example. In case of delivery delay, there is usually no return cost, but it is recommended that you check this through the customer center before returning it.
This is because if you cancel your order after coupang starts shipping, you can get a refund after deducting the return cost of KRW 5,000 from the payment amount. When accepting a return or refund, we recommend that you make it clear that you are canceling an order due to delayed delivery through customer service.
Coupang-Delivery-Delay-Cash-Compensation
Coupang – Delivery – Delay – KRW 1,000 – Cash – Compensation
Coupang Delivery Delay Compensation Dispute
What if the delivery was delayed due to the fault of Coupang, not the consumer, and the damage was not recovered with the 1,000 won Coupang cash received as compensation? △ Direct phone inquiries to the Coupang Customer Center △ It is recommended to discuss appropriate compensation through online inquiries through the Coupang app or the Voice of Customer website.
In order to receive appropriate compensation for damage, it may be necessary to submit materials such as photos or videos that can prove the damage. Additional compensation may not be available if damages cannot be proven.
Coupang Customer Center Phone Number Hours of Operation
The phone number for the Coupang Customer Center is and is open 24 hours a day, 365 days a year. If a customer raises a legitimate opinion or complaint, Coupang must investigate the cause of the customer’s complaint from the date of receipt of the request and deliver the progress result to the customer within 3 days on weekdays (business days), and 10 days on weekdays (business days). The customer must be notified of the results of the investigation or action plan within
If you have an objection to the dispute resolution result, you can file it through Coupang’s processing center, and if the objection is not accepted, you can apply for dispute mediation to the Consumer Dispute Mediation Committee
Recently, there have been many inquiries asking whether the Emergency Disaster Support Fund can be used in Coupang, but the Emergency Disaster Support Fund cannot be used in online commerce by default, nor can it be used in Coupang. Emergency disaster support funds can be used at traditional markets, supermarkets, restaurants, beauty salons, pharmacies, gas stations, opticians, clothing stores, academies, hospitals, and franchise stores (convenience stores, bakeries, cafes, fried chicken restaurants, etc.).