Coupang is very unfriendly to the seller.
Coupangwin is really messy. It’s like an urban market. 쿠팡 고객센터 전화번호
Coupang was operated from the launch of the rocket delivery store, and for a while by Darod, and then handed over to the person in charge.
Why you should sell in Coupang!
#Shopping mall startups seem to be starting to sell in smart stores. In terms of transaction volume…
Delaying the delivery date?
Things I found while checking the return list a few days ago. Hmm… Returning to the seller is really tiring. 윤과장의 소소한 일상 이야기
That’s why Darod rarely returns. Should I do it once a year or not? The seller knows the seller’s heart.
Estimated delivery date is later than expected. This product is a same-day delivery product. So we shipped same day. However, the delivery was delayed.
So the customer requested a return. I applied for a return while it was being shipped, but I chose to pay the shipping cost as the seller.
Why is the seller responsible for late delivery? I got promoted, Ooh!
When I asked the person in charge, if the courier company does not compensate, the seller has no choice but to pay.
There has been a case like this in the past, and the delivery date of the product is provided in the terms and conditions of the courier company that Darod confirmed in the past, and the delivery date is not until that date.
There are provisions that require delivery. And since it was the time to give directly to the customer at the time, if the consignee was absent
I remember seeing the clause saying that I had to visit at least three times, and then I talked about it.
However, when the person in charge checked the terms and conditions, the date clause was gone.
No, can it be gone? It is the same as deleting the responsibility of the courier company. If so, is it not in the standard terms and conditions of the Fair Trade Commission???
I just passed by thinking about it, but now when I check it, it’s still there. Then yes. Hmm…
In case of non-delivery within 2 days for general areas and 3 days to remote islands, the courier company must bear the cost of delivery.
No, so we continued to pay until I found out?
Lotte Courier should compensate you. But isn’t it too much for buyers?
If it is a product that must be used at that time, ask for expedited delivery or come in person… Hmm… or not to buy it.
Same day delivery before 3pm. I ordered it after 3pm and it was delivered on Monday, and it arrived on Tuesday.
According to the person in charge, even if you talk to Coupang, the customer is unconditionally right.
Even if the product is delivered on the same day, the parcel is delivered by the courier company, no matter how we take responsibility for it.
If so, you will be asked to delay the delivery date. This is to delay the delivery date.
I’m telling you to delay the delivery date… isn’t it too irresponsible?? It’s the delivery time, not the delivery completion date, so you want to delay that???
Estimated delivery date also affects product ranking, so delaying the delivery date is something to say to the seller?
It’s coercive, so I thought I’d try to make a phone call, but would it be okay if I talked to the call center staff? The call center staff, me and the weak are just tired.
This seems to be Coupang’s negligent attitude toward sellers. It’s still going pretty well though.
Coupang’s sales in 2021 were 22.22 trillion won, slightly behind E-Mart (24,932.7 billion won), but it is expected to exceed this year.
The situation in which Corona may be re-emerged… No, it seems like a re-emergency is a known fact.
Looking at the news that Coupang sales exceeded Naver transaction in 2022
There are also concerns that shifting the responsibility might become more explicit. Just like Naver, Coupang looks at what they have done in the meantime.
Then I get hooked.. I’m also a member of Wow. Shiba.
Only Coupang Play worth 10 billion won. It seems to be the achievement of OTT companies. The number of users in June was 3.73 million.
The actual product is different from the product description. The product is manufactured/defective.
Hmm… Requesting a return because the product description is different. This is our fault.
It’s not a mistake, it’s a mistake There are products where you can download the app by guiding the QR code on the product page.
Even if you scan the QR code, you cannot download the app.
I happened to see this question asked by a buyer and talked to the person in charge, and he sent me an e-mail saying that the QR code suddenly didn’t work.
It went on to say that they sent the app, but in the end, a buyer said no and returned it right away.
I should have edited the product page at that time.
Hmm… lol
Defective manufacturing means that the product is defective from the buyer’s point of view.
Customers don’t look at the text on product pages. Even though I gave detailed instructions, I didn’t see it
make it work ㅠㅠ In this case, really, uh… Don’t buy it. don’t buy it Why are you buying ours and getting upset?
The product did not arrive, but the refund is complete. Then it’s a good thing if you call the customer and give it to them, but if you don’t…
I have to call the Coupang customer center again and get compensated… Naver is better for this.
Even if the product breaks down due to reasons attributable to the buyer, it becomes tiring.
There are likely to be more cases like this in the future. Young people these days look at the news only by the title. Take a look at the content
comment right away A very short comment. It seems that you judge the news not by reading the news, but by the comments.
There are many young people who don’t get the context. It is necessary to read the before and after articles to understand the causal relationship, but there are many people who cannot do that.
It seems that the Internet has a huge impact on the human brain.
I got rid of the habit of thinking???? should i do it Besides, you and I are all immersed in YouTuber videos, so what’s wrong with being dumbfounded?
that’s a bummer
It is surprising that blogs are used a lot by the MZ generation.
After all, it seems that everyone has an obsession. Like Darod, some people classified them as external and internal.
It’s also on the Darrod blog. It’s all in the content of the post, but there are people who ask obvious questions.
Hmm… To be honest, I don’t even want to comment, but in terms of customer management… -.-;;
If I do it, and the other person doesn’t, it’s a bit unfair.