How to change Coupang Eats rider number I am posting this because I changed my phone number and did not notify Coupang, which caused a lot of trouble.
Whenever a problem arises, I always post on the blog to vent my anger(?) and protest that Coupang should do its job properly. + This time, I am also posting to share information in case there are people like me.
The incident started when I put on my delivery clothes and got on my motorcycle to deliver Coupang Eats. The moment I turned on the app, a warning popped up saying I had not completed the required training and telling me to complete it.
I obviously took safety training a long time ago, but I have to take it again to be able to deliver?? This safety training is only available on a PC, and you have to register as a member on a third-party site other than Coupang Eats?? 쿠팡 전화번호 변경
I went home again and started taking the course on my laptop. There are two videos, and both of them are almost 3 hours long, and I have to take an exam, and they say I have to watch at least 90% of the video and answer at least 60% of them correctly.
Even if they gave me 20,000 won, it was very time consuming and cumbersome, so after about 40 minutes, I thought it wouldn’t work and called Coupang Eats.
first call
Somnu: I took safety training before, but they asked me to do it again. Counselor 1: There is no class history with the number I called now. Somnu: I changed my number in the middle. Counselor 1: Then, I have to apply for a number change. Somnu: But this number has changed, so I have to go through safety training again. Should I listen to it? Counselor 1: I don’t think it has anything to do with whether or not you change your number. It’s better to just listen. I will send you a text message with instructions on how to change your number. 윤과장의 소소한 일상 이야기
at last
They said it had nothing to do with whether I changed my number, so I played the lecture while I was sleeping and took the test. Since I took the course so long ago, I decided to assume it had been updated.
If you search on Google, there is a post saying that it is the correct answer, but the article, video, and test questions are completely different.
However, the answer to the first video can be easily found by searching on the Internet, and the second is a common sense question, so there was no problem even if you didn’t watch the video properly – as of the time of posting.
The next day after the second call, I put on my delivery clothes again, sat on my motorcycle, and turned on the app, but I was told that I could not deliver again because I had not completed the required training. From this point on, I started getting angry, so I called Coupang Eats again.
Somnu: I completed the required training, but it says I didn’t. Counselor 2: Please tell me the number. Somnu: (Current number) Counselor 2: Membership registration inquiry cannot be done with this number. Did you change your number in the middle? Somnu: That’s right. So, please change your number. Counselor 2: Even if you change your number, it takes time, so it is faster to just complete the required training again. Somnu: ????????? No, if you just change your number, won’t it link automatically? What’s wrong with having to take another 3-hour class? Counselor 2: I don’t know about automatic linkage. We recommend that you just cancel your membership, sign up for a new membership, and take the course again from the beginning. Number changes vary depending on the department. Because we only work electronically, we have no contact information. We don’t know whether it will take a few hours or over a week. Please call again after requesting a change.
Although I wrote it briefly, I raised my voice, and asked if there was no such information when I called yesterday, if I had known that would happen, I would have changed my number and attended the lecture, and asked if the contact information for the department in charge was different, and did it make sense to take the 3-hour training again, etc. This is the conclusion I came to after repeating the words several times – I did not receive such coherent guidance.
Of course, from this point on, swearing started to come out.. haha How many times has this been a waste of money already? Anyway, I received the documents from the telecommunications company on the same day, so I applied for a number change right away.
How to apply for Coupang Eats phone number change
Visit the telecommunication company and take out the documents. The text says it is a service agreement certificate, but the name used is said to be different for each telecommunication company. The previous number is not displayed, and it is said that this is the only contract certificate (in the case of KT. I asked 3 times just in case)
third call
At this point, you can save the Coupang Eats service center number.
Somnu: (Explanation of previous contents) I sent you an email, please check. Counselor 3: I didn’t receive an email, I will contact you when it arrives.
4th call counselor 3: I received the email, but the photo quality is so bad that I can’t see any of the text. Please send it again
I deliberately lowered the quality because I thought it would arrive faster if I sent it at medium quality. In the end, I only sent 5 emails with the original text.
5th call Counselor 3: Confirmed. Somnu: So, will the training I completed yesterday be linked? Counselor 3: I have completed the number change right now. It has been linked. The training completed yesterday has been confirmed, so if you deliver one item today, payment will be made immediately on the next settlement date. Somnu: I have not yet received payment for the Korea Safety Agency rider training fee that I heard about in May. Will this also come in right away on the settlement date? Counselor 3: That will happen. If you don’t come in, please contact us again.
After a few phone calls, the matter was resolved thanks to the last counselor who I could communicate with the most and worked best(?). Next time, I think I’ll have to ask to be replaced with him right away. Or ask to change the highest person. Strangely, there were female counselors before, but when I called this time, it seemed like they had all been replaced by male counselors.
conclusion..
The bottom line is that if you change your cell phone number, you must immediately apply for a number change with Coupang Eats. To do so, you must obtain a certificate from your telecommunication company and send it by email. If you meet the wrong counselor, it can take a long time.
There haven’t been any problems so far, because texts from my old number, etc., have been sent to my current number, so I just stayed with it. However, there is a possibility that a problem may arise, so it is recommended that you change it right away.