Complete guide to Coupang’s return policy: Answers to questions and precautions
Coupang, synonymous with online shopping, is loved for its convenient ordering and fast delivery. However, due to the inevitable limitations of online shopping, returns are often necessary because the product is purchased without being able to check it in person. Therefore, it is important to learn more about Coupang’s return policy, answer questions, and review precautions.
1. Coupang basic return policy
In accordance with the Consumer Protection Act, Coupang allows returns or refunds within 7 or 15 days (depending on the product) after purchasing the product. However, returns may be restricted if the product is damaged due to the consumer’s responsibility as specified in the Consumer Protection Act.
2. Returnable products 쿠팡 포장 뜯고 사용 안하면 반품
Most products sold on Coupang can be returned. However, returns may be restricted for the following products.
Products for which return is restricted pursuant to the Enforcement Decree of the Consumer Protection Act in Electronic Commerce, etc. (e.g. some digital contents, newspapers/magazines, products that can be copied, etc.) 픽잇스마트
Products for which returns are restricted according to each seller’s return policy (e.g. some food, clothing, furniture, etc.)
Used or damaged goods
If the value of the product has decreased significantly over time to the point that resale is difficult.
3. Return procedure
Go to ‘My Coupang > Order List’ on the Coupang app or website.
Select the order you wish to return.
Click the ‘Return/Refund Request’ button.
Select return/refund reason and select return method.
Enter the information required when sending a return package.
Click the ‘Complete Application’ button.
4. Precautions
Return Period: Returns must be submitted within 7 or 15 days (depending on the product) from the date of receipt of the product.
Restoration: Before returning a product, you must restore it to its original condition as much as possible.
Return courier: You must courier the return using the courier invoice provided with the product.
Return cost: If a return is the seller’s responsibility, Coupang will cover the return cost. Otherwise, buyer bears return costs.
5. Solve your questions
Q: Can unpackaged and unused products be returned?
A: Yes, in most cases you can. However, if the value of the product is significantly reduced or damaged to the point that resale is difficult, returns may be restricted.
Q: Do Coupang Wow members have additional return benefits?
A: Yes, Coupang Wow members can return Rocket Delivery products free of charge within 30 days.
Q: How long does it take to receive a refund after requesting a return?
A: Refunds will be processed within 7 days of receiving the product from Coupang.
6. Additional information
7. Finishing
Coupang’s return policy is designed to protect consumers’ rights and interests. Before using Coupang, check the return policy carefully to prevent unnecessary inconveniences and enjoy a pleasant shopping experience.